X web hosting - 140 Part II: Planning Your Software Project 11.
140 Part II: Planning Your Software Project 11. Eliminate numerical quotas for the workforce and numerical goals for management. You can tell your developers to churn out 2,000 lines of code a day, and they ll probably do it. But they won t guarantee that the code will be any good. A quota is not the same as a demand for quality code. 12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system. Developers should be able to take pride in their work and their accomplishments, and be rewarded accordingly. 13. Institute a vigorous program of education and self-improvement for everyone. Training, especially in IT, is paramount. Without proper education, how can you expect your team to deliver? 14. Put everybody in the company to work accomplishing the transformation. For Deming s approach to work, everyone must participate. A few folks here and there won t make much of an impact in most organizations. Slipping into the sixth sigma Unless you ve been living in a cave or coding COBOL for the past few years, you ve no doubt heard of Six Sigma. Six Sigma is a procedure that strives to reduce waste, errors, and constantly improve quality through the services and deliverables an organization produces. Six Sigma was developed by some really smart people at Motorola who received the Malcolm National Quality Award in 1988 for their Six Sigma methodology. Most software is created and tested, then the errors are fixed, patched, or ignored, and then the entire process starts over. Software development, for the most part, focuses on inspection to ensure quality; this is quality control. Six Sigma, however, focuses on preventing the mistakes from entering the process at all; this is quality assurance. The Six Sigma program was invented by the smart folks at Motorola during the 1980s. Their creation paid off with an increase in profits, customer satisfaction, and quality awards. Their program went on to be adapted as a standard for quality assurance by the American Society of Quality (ASQ). Visit ASQ at www.asq.org. Figure 6-2 shows the range of possibilities for sigma. According to ASQ, most organizations perform at three to four sigma, where they drop anywhere between 20 and 30 percent of their revenue due to a lack of quality. If a company can perform at Six Sigma, it only allows 3.4 defects per million opportunities.
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