Make my own web site - 312 Part IV: Controlling Your Software Project However,
312 Part IV: Controlling Your Software Project However, when speaking with your team about a small issue, you may send an e-mail or individually drop by everyone s cube for a chat. Communicating bad news But there is one absolute regarding sharing bad news with your project team or other stakeholders: Never ever share bad news in an e-mail. If you have some negative news to relate to your team or to other stakeholders, do this in person if possible. Of course, if your project team contains members from all over the world, that may be impossible. But if at all possible, give bad news in person, or at least on the phone. If, for example, your deadline just got pushed forward two months and your project team now must work 16-hour days instead of its usual 12-hour days, spreading the word in an e-mail may lead to a mutiny and that s a whole other book. If someone is absent when you deliver bad news, be sure that you follow up with that individual as soon as possible. The last thing Susie needs is to hear from the janitor that all her work needs to be redone in half the time because of a slight error on her part. Communicating via e-mail People can t see your body language or that smile (or smirk) on your face when you communicate via e-mail. When someone reads an e-mail from you, he or she can only guess what you really meant if you are not perfectly clear. Don t try to flower up your writing or try to make it cute. Just say what you have to say in a professional manner and be concise, as well as unambiguous. If you try to make a joke in an e-mail and the receiver doesn t understand what you re trying to say, or doesn t get your sick sense of humor, the results are invariably the same: misunderstandings, resentment, and hurt feelings. Don t try to be funny; it s safer to just consistently maintain a sense of professionalism in your communications after all, you get paid to be a software project manager, not a comic. Communicating good news When you communicate good news, it doesn t matter as much which platform you use. You should still be clear, concise, and unambiguous, but positive messages are almost always well received no matter what form of communication you choose. The one area where you may have a problem with good news is leaving someone out of the loop or forgetting to give credit to someone who deserves it. Be generous with your praise, and be sure to follow up with individuals who, for whatever reason, missed your announcement.
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