Chapter 6: Planning for Software Quality 137 Working (Web server version)
Chapter 6: Planning for Software Quality 137 Working ISO programs The International Organization for Standardization (ISO) is a worldwide body with 153 members that convenes in Geneva, Switzerland. The goal of the ISO is to set compatibility standards for all industries, to establish common ground, and to maintain interoperability between businesses, countries, and devices. In case you re wondering, the abbreviation for the International Organization for Standardization is ISO, not IOS. This is because of all the different countries represented and the varying languages; they decided to use the abbreviation of ISO taken from the Greek isos, which means equal. There are many different ISO programs, but the most popular is ISO 9000. An ISO 9000-certified organization focuses on business-to-business dealing and striving to ensure customer satisfaction. An ISO 9000-certified organization must ensure that it Establishes and meets the customer s quality requirements Adheres to applicable regulatory requirements Achieves customer satisfaction throughout the project Takes internal measures to continually improve performance, not just once You can learn more about ISO programs and how your organization can participate by visiting their Web site: www.iso.org. Visit these Web sites for more assistance with quality management: www.managementhelp.org www.cqm.org www.asq.org Getting a Total Quality Management workout The U.S. Naval Air Systems Command originated the term Total Quality Management (TQM) as a means of describing the Japanese-style management approach to quality improvement. TQM requires that all members of an organization contribute to quality improvements in products, services, and the work culture. The idea is that if
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