Chapter 6: (Crystaltech web hosting) Planning for Software Quality 141 Figure
Chapter 6: Planning for Software Quality 141 Figure 6-2: Organizations operating at the Sixth Sigma allow only 3.4 defects per million. Relative fr y One Sigma from Mean Mean -3-2-101 23 Sigma from Mean The primary points of Six Sigma are We don t know what we don t know. Makes sense, right? A lack of knowledge keeps organizations trapped in their current environment, losing revenue, and preventing progress. We don t do what we don t know. If you don t know what you should be doing you cannot do it. We won t know until we measure. Aha! The real action in Six Sigma is to measure in order to improve. We don t measure what we don t value. Six Sigma looks at what does and does not need to be measured, and then prompts the developer or project manager to act accordingly. If you value your programmers time, your software s errors, and your customer satisfaction, you ll measure them all. We don t value what we don t measure. This is a call to action! What should you be measuring that you re not? Six Sigma from Mean
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