Chapter 16: Finalizing the Project Management Processes 323 (Web site management)
Chapter 16: Finalizing the Project Management Processes 323 The activities leading up to your system activation (or go-live) include the necessary steps to prepare your operational team or production team for the transition. These steps may include Getting the help desk up to speed: Begin involving the help desk associates in informational meetings toward the end of your project so that they can be prepared to support the system. Engaging the help desk personnel in the system activation support: These associates can get great information from your project team, end users, and other stakeholders as they provide end-user support during the go-live process. For example, they log user problems, answer user questions, resolve issues, and more. Getting the operational staff off and running: You need to ensure that the operational staff understands what kind of training they will need in order to provide ongoing support for the software. You won t necessarily need to provide this training, but you need to provide input on this vital subject. Facilitating at least one turnover meeting with some of your key team members, the help desk staff, the appropriate members of the organization s operational team, and any other pertinent stakeholders: During turnover meetings, you and other stakeholders have the opportunity to review the system documentation and answer questions. Making sure that your system documentation is complete, concise, and correct: You and your team have built the system and someone on your team should have been assigned the task of completing system documentation. Don t forget that someone also needs to be assigned the ongoing task of keeping the system documentation up to date. That most likely will not be someone from your project team, but just remember to remind the operational staff that it needs to be done. This is not an exhaustive list of system turnover activities. Your organization may have mandatory steps you should take when turning over the software to those who will be supporting it. Be sure to know what your organization or client expects of you and your team when you hand over the system to the operational team. Be proactive. You should gather this information during the planning process. The actions you take at the end of your project will be what people will most remember about you and your leadership. You don t want to come to the end of your project and get caught saying, Duh, was I supposed to do that?
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