Chapter 12: Procuring Goods and (Web hosting reviews) Services 259 Usually,
Chapter 12: Procuring Goods and Services 259 Usually, the SOW is written by the vendor, because the vendor will perform the work. The buyer may have input into the SOW, and in some cases may actually write it with the input and consent from the vendor. No matter who writes it, the SOW needs to contain enough detail so that full expectations for the project are understood by all parties. As with most of the other project management processes, the SOW may be revised after more information is obtained. The statement of work, at a minimum, should include in detail The product that is being installed The process and procedures for installing the product A specific statement about who will be doing the work A specific list of resources that are necessary for completing the project Specific milestones for marking the advancement of the project The expected amount of time to achieve completion of the project The SOW is a formal document and should be incorporated in the contract for the software application that you have purchased. Solving problems and compromising Problems? Issues? What are you talking about? You bought the application that fits your needs and negotiated a great contract that covers all your bases. Or so you thought. Despite the best intentions of both you and your chosen vendor, problems sometimes arise during the application of the terms of your agreement. Usually, the vendor is very accommodating in working through issues with the customer. After all, unresolved problems are terrible for attracting repeat business and can be deadly if customers discuss the problems in public forums within an industry. It is extremely hard to sell a product after one or more respected users have aired unresolved issues to their colleagues, so vendors generally work diligently to resolve disagreements before they reach a critical stage. Sometimes, despite everyone s best intentions, disputes can t just be talked out. Accordingly, all purchase agreements and product warranties include stipulations for dispute resolution and remedies for disagreements between the contracting parties.
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