328 Part V: Closing Your Software Project Your (Web page design)

328 Part V: Closing Your Software Project Your team members may suggest that you allow them to give you feedback anonymously. You may do whatever feels right, but in our experience, if you re trying to build a sense of accountability, your team should feel empowered to offer all reasonable and constructive feedback with their name attached. We re all accountable for our actions and our words, and we should all be willing to own what we say. Welcome the feedback positive or negative as long as a name is attached to it. Case Study: Completing a Project Post Mortem You are a software project manager for KT Consulting, Inc., a medium-size consulting firm specializing in software project management. You ve been with the company since it was founded six years ago and are one of the most respected project managers in the firm. That s why senior management asked you to lead a project for a sometimes difficult client Barbwire Helmets, Inc. which wants to create Web-based tutorials for its production staff. The client is a manufacturing firm creating much sought after barbwire helmets, and is having some difficulty with worker safety because some employees have not been following proper safety procedures. The executives have determined, through root cause analysis, that the employees aren t following the appropriate procedures because they don t always understand what those procedures are. The client held several meetings with you to define the business purpose and objectives of the project. These are as follows: Business purpose: Decrease the number of worker accidents, which will result in Fewer fines by the associated government agencies Increased worker productivity due to less time off work because of injuries Increased employee morale Decrease in money spent on broken equipment Decrease in health and accidental death/dismemberment insurance Project objectives: Create a Web-based tutorial for production workers that will instruct employees on appropriate safety procedures for manufacturing barbwire helmets: Software should provide a database where employee scores are kept Tutorial should provide hints when an employee enters an incorrect answer
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